Refund policy

Returns & Refunds Policy

In accordance with applicable US Federal Trade Commission (FTC) regulations and New York General Business Law (GBL) §§ 349-350.

1. Return Window

Kwamxmas offers a 90-day return window from the date you receive your order. You may return any eligible item within this period without needing to provide a reason, provided the conditions below are met.

To initiate a return, please contact us through one of the following channels:

  • Email: contact@kwamxmas.com — include your full name, order number, and the item(s) you wish to return
  • Return form available at: kwamxmas.com

2. Return Conditions

Christmas ornaments and hanging decorations (glass, resin, plastic, or metal ornaments, baubles, figurines, and similar items):

  • Items must be unused — never hung, displayed, or placed as decoration.
  • No marks, fingerprints, scratches, or signs of handling beyond initial inspection.
  • All original protective packaging (foam, tissue paper, individual compartments) must be present and intact.
  • Hooks, strings, wire hangers, and any included accessories must be present.
  • Original box or packaging must be intact and undamaged.

Light strings, garlands, and wreaths:

  • Items must not have been installed, mounted, or wrapped around a tree, wall, or structure.
  • Light strings may have been briefly plugged in for an initial function test — signs of installation (bent wire, kinks, attachment marks) render them non-returnable.
  • All original ties, clips, hooks, and spare bulbs must be present.
  • Original packaging must be present and in good condition.

Tabletop decorations, figurines, and centerpieces:

  • Items must be unused and in original factory condition — no signs of display or use.
  • No wax residue, dust, scratches, or adhesive marks.
  • All parts and components must be present and intact.
  • Original packaging must be present and undamaged.

All items:

  • The return request must be submitted within 90 calendar days of receiving the order.

Non-returnable items:

  • Items showing any signs of display or decorative use (hanging holes, wax residue, glitter transfer, dust).
  • Light strings or garlands that have been installed or show signs of bending/wrapping.
  • Items with missing parts, accessories, or original packaging.
  • Fragile items (glass ornaments) returned without original protective packaging — damaged in transit due to improper repacking.
  • Items damaged due to misuse or improper storage.
  • Sale or clearance items explicitly marked as final sale at the time of purchase.

3. Return Process

  1. Contact our team at contact@kwamxmas.com or via the return form at kwamxmas.com, providing your order number and the item(s) you wish to return.
  2. Our team will review your request and respond within 1 to 3 business days with confirmation and return instructions.
  3. Once confirmed, repack the item carefully in its original protective packaging and place inside a secure outer box. Ship to the address we provide.
  4. After we receive and inspect the returned item, we will process your refund or exchange as described below.

4. Return Shipping Costs

  • Defective or incorrect item: Kwamxmas covers all return shipping costs.
  • Change of mind / voluntary return: Return shipping costs are the customer's responsibility. We strongly recommend using a tracked shipping service with adequate packaging to protect fragile items.

5. Refunds

Once the returned item is received and inspected, Kwamxmas will process the refund within 14 calendar days of receiving the return.

Refunds will be issued to the original payment method used at checkout. Original shipping costs will not be refunded in cases of voluntary returns, unless the entire order is returned due to a defect or error attributable to Kwamxmas. Please allow 3–10 additional business days for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item for a different product or variant, indicate this in your return request. Exchanges are subject to availability. If the requested item is not available, a full refund will be issued.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at contact@kwamxmas.com within 48 hours of receiving the order. Include photos and/or video documenting the condition of the product and packaging.

Kwamxmas will arrange, at no additional cost, the shipment of a replacement product or, if unavailable, a full refund including original shipping costs.

8. Cancelled Orders or Out-of-Stock Products

If a product is unavailable at the time of order processing, Kwamxmas will notify you by email and cancel the order, issuing a full refund within 14 calendar days via the original payment method.